J&S Custom Furniture Co Warranty
J&S Custom Furniture Co warrants that its custom furniture and millwork it manufactures, will be free from defects in material and workmanship, and that J&S Custom Furniture Co will, in its discretion, make all necessary modifications, adjustments, repairs, replacements or additions ensure its products remain in such condition for 1 year, at no additional charge to the customer, subject to the limitations and exceptions below.
LIMITATIONS AND EXCEPTIONS
This warranty will extend for 1 year from the date of final invoice,and only extends to the original purchaser. Any warranty of J&S Custom Furniture Co, whether express or implied, covers only normal usage of its products in accordance with any product specifications and care instructions provided to the customer by J&S Custom Furniture Co upon purchase. No warranty, express or implied, applies to any condition of any product resulting from accident, acts of third persons, environmental conditions, misuse, abuse, delivery or transportation damage, nor any condition resulting from modifications or alterations by any person, incorrect or inadequate maintenance, cleaning or care, or damages or defects caused by use of chemical treatments, cleaning products or protective coatings applied to the product. Any such chemical treatments, cleaning products or protective coatings void all warranties of J&S Custom Furniture Co. Customer’s sole remedy in the event of a product defect is expressly limited to the repair or replacement of the damaged part by J&S Custom Furniture Co, which shall not extend the warranty period, and will only be provided upon receipt by J&S Custom Furniture Co of a valid written explanation of the claimed defect from the original customer within 1 years from the final invoice date of the product.
SIZE AND DIMENSION VARIABILITY
The sizes and dimensions of J&S Custom Furniture Co designs may vary from the actual sizes and dimensions of delivered products, due to expansion and contraction of wood products, the inherent nature of the materials, and the handmade nature of J&S Custom Furniture Co’s products. The customer assumes all risk regarding determination of a product’s correct size and dimension. In no event shall a mistake in size or dimension of the product, due to customer error, result in invalidation of any order or require any refund to the customer.
Customer acknowledges that the appearance of the wood used to build a particular product may vary from the wood used in any samples, due to natural characteristics of wood and the craftsmanship used to create each individual product. Therefore, no representation, warranty and/or guarantee is made with respect to the exact color, lustre or appearance of finishes of any product. The customer also acknowledges that wood used in J&S Custom Furniture Co’s products may contain mineral deposits, pits, gum streaks, small pin holes, knots, checks, cracks, color differences, unusual grain patterns, darker heart wood, lighter sap wood, etc. The frequency of such features will depend upon the material specified and will vary in all handmade and machined pieces. No two products produced by J&S Custom Furniture Co are exact duplicates, and therefore J&S Custom Furniture Co makes no representation or guarantee that products will appear exactly as any another.
For greater certainty, J&S Custom Furniture Co does not warrant:
•natural variations in wood grain or figure or the presence of character marks;
•changes in surface finishes, including colorfastness, due to aging or exposure to light;
•marks, scars, or wrinkles occurring naturally in leather;
•failure resulting from normal wear and tear;
•pilling of textiles;•the matching of colors, grains, or textures of natural materials;
•the colorfastness or the matching of colors of textiles, including an exact match to cuttings, samples, or to swatch cards;
•damage, marking, or staining of surfaces due to contact with rubber or similar compounds; damage from sharp objects or imprinting from writing instruments, or prolonged exposure to direct sunlight;
•damage or marking of materials caused by sharp objects;
•products or parts manufactured by third parties but sold by J&S Custom Furniture Co;
•soiling, stains, or dye transfer from clothing including denim;
•finishes applied by a third party;
•modifications appied by a third party
•Any product bearing the name and use of reclaimed/barn wood
•foreign objects abrading fabric over time;
•products that are exposed to abnormal (i.e. hot or cold) environmental conditions or that have been subject to improper storage, installation; or
•any construction, material or workmanship (i.e. design or technique) that is not based on a J&S Custom Furniture Co design but rather is specifically requested by a customer.
No other express or implied warranty has been made or will be made on behalf of J&S Custom Furniture Co with respect to its products of their parts, or the operation, repair, or replacement of the products or their parts, except as expressly provided herein. Furthermore, no representative of J&S Custom Furniture Co or its distributors or retailers is authorized to make any changes or modifications to this limited warranty. Some retailers offer extended or additional warranties, including but not limited to extended or additional fabric warranties, either from the retailer or through a third-party. J&S Custom Furniture Co shall not be liable under any extended or additional warranties offered by any retailer or through a third-party.In no event shall J&S Custom Furniture Co be responsible for consequential or incidental damages, such as loss of use and time, inconvenience, commercial loss or damage to personal property, whether indirect or direct, and whether arising in contract or tort. In no event shall J&S Custom Furniture Co’s responsibility exceed the purchase price of the product or its replacement.
REMEDY AND CLAIM PROCEDURE
Customers with defective products covered by this warranty should contact J&S Custom Furniture Co by phone or email as indicated below and must provide their original invoice number and any necessary information to satisfy these warranty requirements